Friday, July 6, 2007

Government-by-Complaint

Saturday, July 7: Earlier this week, I heard from Parker Circle again that its park had not been cut since May, the day the Parks and Recreation Director attended a neighborhood meeting. Had this not been an ongoing problem, I would have first asked if the residents had contacted the Parks Department. If they had not, I would have recommended that person do that first. If that did not bring results, then I would have contacted the City Manager. Actually, he and the Parks Director were out of the office. The Assistant City Manager never answered the phone and his secretary was out for the week also.

But this problem existed at Parker Circle (and other outlying neighborhoods) before my election and has been an off-and-on problem since then. The Parks and Recreation Department's records indicate it is being maintained on schedule. Just a casual drive-by seems to indicate otherwise. Either that or the park's scheduled care is inadequate.

The following is a post I made yesterday as follow-up to the post earlier in the week. That post apparently prompted a response by the Parks Department and the Street Department.

____xxx_____

Friday, July 6: I heard from three Parker Circle residents today that work was being performed by the Parks Recreation Department as well as the Street Department -- work that was overdue in the traffic triangle and the park itself. While they were all delighted that work was being done, one remarked that our form of government seemed to be Government-by-Complaint instead of Council-Manager.

I spoke yesterday with senior staff about the grooming of the park. I was told that the park had been mowed twice in June. One of the residents who called today said that indeed, it had been mowed at least once, but only under the pines and not the baseball field nor any area outside of the wooden bollards. Apparently, it's a different crew that performs those functions. Regardless, I was there and it was easier to believe the park had not been groomed at all as another resident reported.

All of the residents who reported today that work was being done indicated two guys worked while one sat in the truck. I hear this complaint from residents across the city, not just those from my district....and it's not just about park personnel. These reports touch virtually every department in the city. The joke around town is, "what is white, shaded, and sleeps three?" Answer: A city truck. This sort of flies in the face of the staffer who said the park was not being done as quickly as it could be because of budget cutbacks. How can he say that with a straight face when we have workers sitting in the truck doing nothing?

City employees on average cost the taxpayer nearly $60,000.00 per year and apparently some of them are allowed to sleep, or at least do nothing....in public.

I remember an Energy Services of Pensacola project one day at a house across the street from me on a Sunday. The neighbor had been asking ESP to come out for weeks and a Sunday, with overtime, was chosen. It took three guys, each with his own truck, but only one of them worked. Mind you, that is not one at a time, it was one and only one. Maybe that is why ESP needed a rate hike.

While it's easy to blame the employee for not giving his or her all to the employer (taxpayers), it really comes down to management, doesn't it? And who is at the top of management? City Council.

Folks, it's time we played hard ball. It may have to be at the ballot box next year. I'm willing to take the hit myself if you will just vote all the incumbents out, sort of imposing your own term limits in 2008.

I think the so-called budget crisis the city is facing should be viewed as optimistic opportunity rather than with miserable dread and fear. Are we bold enough to reform our government and civil service? Are we willing to make our department's more efficient? Or, do we simply wring our hands and say woe is me? Do we accept less just because government is being forced to operate within reasonable limits?

15 comments:

Jerry Howard said...

Sam, You have again nailed this very obvious issued on the head. The problem of several city employees watching one do the work is not limited to the Parks & Recreation Dept. We recently reported a sink hole in the pavement in front of our office building at Garden and B Streets. When the city crew of 5 arrived they spent a few minutes looking at the hole in the payment which was apparently caused by a faulty storm sewer pipe. So a crew from ECUA arrives a few days later and to make a very long story short, after two attempts to fix the problem it appears to be fixed but the Road Hazard Marker is still city in the street which is a traffic hazard. We'll call the City tomorrow and ask them to come and remove the barrier if in fact the job is complete. Everyone knows that the city could eliminate 25% of the workforce and the remaining staff could pickup the slack and there is your budget cut. Who has the courage to do this?

Anonymous said...

I don't see how we can take any less government which affects cleaning this place up.

Just today, a lady who moved here from Maine to East Hill asked me what was wrong with this place?

The current council most of which have been there for over a decade talk about staff like they are family instead of city workers so I don't expect much to come from them.

It is past time for term limits. We cannot afford to continue this path.

Anonymous said...

It's outrageous to hear City Staff threatening us with not mowing our existing parks while at the same time moving full speed ahead with a new $42 million dollar park that we cannot AFFORD. If we can't afford to maintain EXISTING parks, then we CAN'T AFFORD to build the Maritime Park. As citizens, we should all demand a STOP WORK ORDER on the Maritime Park until the threats of less park maintenance, less police and fire protection have ended. It's ridiculous to look at cutting the workforce from the bottom end of the payscale (those that mow) to keep the top end of the payscale that sit in waterview offices all day doing NOTHING all day that could be construed as BENEFICIAL to the City.

Anonymous said...

There was plenty of money when the City had an offer to purchase city hall and an opportunity to move to higher safer location. It was renovated.

There was plenty of money when the county pushed forward with building the new courthouse, parking garage and fountains.

From there to no money to mow the grass?

Anonymous said...

Is it really the business of government to continually create and maintain parks? Maybe it would be better to turn neighborhood parks over to the neighborhoods and let them maintain them in the manner they deem most appropriate. An often heard argument is that even though Pensacola has a declining population, City Staff continues to rise. The same is true of the number of recreational facilities available. If population is decreasing, shouldn't we start cutting the number of parks at some point in time?

Anonymous said...

Of course its the business of government to build and maintain parks. This city is doing it big time.
Just added another beautiful park on Palafox

Anonymous said...

I guess the bottom line is that now that the City has spent money to build Ray Russenburger's Park and now earmarked 42 million for Quint Studer's Park, the parks of J.Q. Citizens can be left to grow weeds as far as Jack Nobles is concerned. He's the one always talking about selling off our parks or making the neighborhood associations mow them. VOTE HIM OUT IN 2008.

Anonymous said...

Sam,I am one of these city employee's we seem to be talking about here.I work in Parks and Rec,have for several years now and I was wondering where the other 40 thousand dollars are?You say we are getting 60K?Well let me assure you neither I or the 25 or so I managed to ask see half that amount.
Now I do agree that there are several problems with the department,lack of leadership,morale depression,lack of communication,inability to make even the simplest decisions,etc etc.Laying it on"those lazy city workers seems a bit unfair.
I would invite you and the rest of the council to enjoy a day with "the men".Come on out with us,spend a day in the heat and hunidity,learn why we retreat into the coolness after an hour or so.
Leave your airconditioned office,assistants,phones,computers and come on out.You will find that most of us do all we can.Try working the problem from the inside.Ride along with us see how disorganized it really is.Come to appreciate the disorginization,the lack of cooperation,the sheer foolishness that actually happens,and then you can hopefully fix it.
Do any of you upper management say"well I make over 100k maybe I should refuse say 5%?
There must be alot of the 100k plus people because if the average is 60k that means there must be 5 times as many of you as us.
I just do not understand how we can spend 500k on new equipment when all of the people that operate it are being let go in Oct.The crews have acres and acres of parks with numerous buildings,sidewalks,water fountains,trash cans and all the other things associated with city parks.All of which will soon be maintained by only the crew leaders,since the temps will be gone.Do you really think one person will be able to continue even the low level of service you have now?Will you take some of those admin officers that "oversee"us and funnel them out into the field?Certainly they will have plenty of free time on thier hands with one quarter of our labor gone.
Do you really need an entire floor at cityhall to oversee 50 people who seem to sleep half the time?
Now don't get me wrong management has uses but laying blame is not one of them.It seems the theme is CYA cover your ---.It is not me it is everyone else.Well maybe it is everyone else but I assure your it is not everyone.
I've noticed your are quite good at finding problems and short falls.Can you solve these same problems?It is always much easier to yell FIRE than to actually attempt to put it out.Maybe what needs to be done is behead the monster,do away with all the upper management and replace them with people who have run businesses.Someone who is used to the "for profit"mentality.I worked in the landscape industry for 16 years prior to my civil service and if this group had to actually make a dime instead of spending spending spending maybe just maybe you would see an improvement.But if this dept were in the real world Bankruptcy would need a whole new chapter.
How about a suggestion box?Several of us have valid points but cannot voice them because of the retribution that would surely follow.
A CITY WORKER

Sam Hall said...

To the previous poster, consider this a complaint box. If anonymity is necessary, please use it.

With that said, comments that are simply meant to be abusive and are without substance will likely not make it through moderation. Even then, I will allow some of that for bleeding the spleen.

The nearly $60k you asked about my the original post is an average cost per City employee, not average salary. Several in the City's management team make well into six figures alone, without benefits included.

You look to me for solutions instead of just pointing out the problems. Fair enough. When the structure of our government allows me to make those contributions, I will. Right now, I am prohibited by law from implementing management and motivational techniques I employed in a previous career. That responsibility falls to the City Manager alone.

But even if it were not so, I am one of ten. The City has no mayor except in name really. Mayor Fogg, who I am sure is a good man, is really only a Council Member-at-Large with a title. He has one vote in Council. So do I.

The most power the Council has is the power of the purse, a powerful tool to be sure. But the Manager has the power of organization, be it structural or operational. His assistants and directors are the next line in the chain-of-command, and so on.

I wish I could do more....for you and the residents, but I have to work within the system.

Moreover, I have been told as much that I am going to have to go along to get along. I have a moral imperative to do otherwise. Indeed, my primary fiduciary responsibility is to the residents of District 2.

We need to learn to do more....better!! Pensacolians deserve it!

Anonymous said...

Why on earth would we cut the people doing this work ? Is it a threat that will get the attention of taxpayers so we will happily accept our tax increases of it is because it is not a priority for this city to look clean and manicured?
Until the City Managers and council put improving the appearance of this town as a goal, it will continue to be the way it is. Mowing is part of the necessary maintenance that improves the overall look of the area.

Didn't somebody want to attract tourist and population?

The problem is not the hard working worker bees, it is the direction of management and council.

Anonymous said...

Sam,
I appreciate all the hard work by the Parks and Recreation Department. It is a pleasure to work with them and I am grateful for their work and support. I feel our parks are some of the most beautiful places in our whole city. Without them, we'd be just a continuation of ugly strip malls and fast food restaurants, Anywhere USA, with no open green space or mature, large heritage trees. Time and time again we lament about the clear cutting of large trees for commercial development and their replacement with mere sticks that are allowed to die so they can come back later and plant a billboard or additional parking space later. We must protect our park lands and the STAFF it takes to maintain them. These truly are the WORKER BEES as someone else posted. Our city needs worker bees. Thanks for supporting those that support the beautification of our City.

Melanie Nichols

Anonymous said...

Sam,
I am very sorry you felt I needed to bleed my spleen.That was not my intention at all.I simply felt the need to reply to a blog that has been printed and passed around the Field Service Center.
It is a sad state when you as a city councilman must admit to being powerless in the actual running of the city.If not you,who?
What kind of options do you have?You talk about voting out all the incumbents.A valid option certianly but then what?Who takes over?Would a totaly new council have any better abilities,options?
But thats politics I'm just a city worker.I see this from the bottom up.And the idea of the "city" thinking I am sleeping in the shade bothered me.As it bothered many of my co-workers.But what can we do about it?
Next time you or anyone sees a city truck with sleeping people in it walk up get the truck number.Big blue numbers all four corners.Call cityhall.Belive me two or three calls on the same truck and things will change.
But who do we call?I thought our city councilmen ultimatly but who knew----

Sam Hall said...

You may call me. While I cannot come between you and your chain-of-command, I can be a policy advocate.

Stay in touch.

Anonymous said...

I grew up in the city. I lived in the county for several years. I am an avid bike rider. I always came back to the city to ride. Three years ago I bought a house in east hill. The city services, including those of the parks and recreation department were one of the deciding factors. I ride my bike almost daily in Easthill, downtown and the westside. As you all know Pensacola has many, many city parks. I SEE these folks keeping them up daily. They are all beautiful, A major attraction to this city. I don’t know what the issue is with the park on Parker circle, it appears isolated to me. I constantly brag to my non-city friends the services we receive in the city. And I pay my taxes. I also have first hand knowledge of the excellent services provided by the Fire Dept. Police, and building inspections. I also highly applaud the work of the management and crews of city sanitation. Jerry Moore and his crews is top notch in keeping my neighbor hood from looking like hoods just across the city line.
I hope you don’t have to cut any city services. And that classic joke (we’ve all heard it) seems unwarranted to me, especially from a city councilman.
The only problem I see in the city is lack of enforcement of the tree ordinances. More public information needs to go out telling folks to stop cutting down the old oaks and magnolias. We are not going to get those back, ever.

Bill Jordan
1700 E. Scott St.

Anonymous said...

It is a sad state of affairs when a council member chooses to use his blog to post negative comments about employees on the front line who, for the most part, work hard all day, every day.
He should have given the administration an opportunity to deal with his complaints. City employees are reprimanded, suspended & terminated on a regular basis. Has council member Hall ever attended a civil service board meeting or even asked about employees who have suffered the consequences of not performing at an acceptable level?
Mr. Hall is doing all he can to lower the morale of employees. They are already dealing with more work due to the hiring freeze.
I too live in East Hill & chose to buy a house there specifically because of the close proximity to Bayview. I chose to live in the city because I value city services -- police (not corrupt like the sheriff's deputies), fire (paid & on time!), building inspections (they care!), code enforcement (they actually enforce the codes), etc. And the parks & recreation department is fantastic. They have quality programs -- just what programs exist in the county! -- and they respond to concerns. How great are the dog parks & dog beach.
As for Parker Circle, I've been to that park & there's never anyone there. I know the city is considering selling off parks so save money on maintenance, maybe that's one of the parks that should be on the list.